frequently asked questions

1. I have concerns about something I've seen on the site. What can I do?

   If you come across any user abuse of the rules, or content that is either inappropriate or questionable, please let us know by clicking on the "report" link available on every page, or by Contacting Us.

   When you submit your report, please include as much information as possible: member names, a link to the questionable content … believe us, it's so helpful, and don't worry, your identity will be kept anonymous.

   We will then review against the Community Rules and the Flip Terms of Service.

    

2. Where do I report inappropriate usage/behavior?

   If a member is violating the Flip Terms of Service, please report them by Contacting Us. If you feel you have been victimized online, please report it to the National Center for Missing and Exploited Children:  at CyberTipline.com  or call 1-800-843-5678.

3. Someone on Flip is bugging/harassing/threatening me. How should I handle it?

   While we urge everyone in the Flip Community Rules  to treat others with respect, some people just plain don't get it.

   If the user is just being annoying, we suggest blocking them. This will prevent the member from sending you messages or commenting on your Flipbooks. The majority of the time, people get bored when they don't receive a reaction.

   If a member is violating the Flip Terms of Service, please report them by Contacting Us  or by clicking the "report" link at the bottom of their profile. Please provide detailed information about the situation so Flip staff can mediate.

   If you feel you have been victimized online, please report it to the NCMEC at CyberTipline.com or call 1-800-843-5678.

   Also, be sure to check out Flip's Internet Safety Page and Community Rules  for advice on how to be both smart and safe online.

4. I think someone has compromised my account. I can't log in and things have changed!?!

   We recommend you first try to change your password. To change your password, go to your Settings  in My Flip and change that puppy. Passwords on Flip must be a minimum of six characters, maximum 80.

   If you can't log in and it appears that your password has changed, gohere, which can be accessed wherever you sign in to Flip. Enter your member name and we'll send your new password in an e-mail to the address you registered. Log on to Flip and go to "change your password" in your Settings.

   If none of this works, please Contact Us   and detail your specific issue.

    

5. Where do I report spammers?

   Spam, spam, spam is so annoying! Spam is the posting of advertisements and/or abusive or irrelevant messages that solicit products or activities independent of Flip. So basically, if someone sends you a message about buying self-application tanning lotion or whatever, this is not Flip, and you should report them because we don't like spammers annoying our Flip members.

   Please report it by Contacting Us  and detailing your specific problem.

    

6. Someone is impersonating me. What should I do?

   Flip does not permit impersonation, as stated in the Community Rules. If you feel someone is impersonating you, please Contact Us  with the details regarding the situation.

7. Where do I report users who are under 13?

   Please Contact Us  and include their member name and details of the claim. Thank you!

8. I'm a parent and want to remove my teen's profile. Who do I contact?

   We urge you to work with your teen to remove his or her profile. Have your teen guide you to his or her Account Settings and select "cancel account" and verify that he or she really wants to close the account. A confirmation will be mailed to his or her e-mail address.

    

   If your child is under the age of 13, please Contact Us immediately, as we prohibit those under 13 years of age to use the site and will ban them as soon as possible.

   If you want to learn more about mentoring your teen in online safety, please check out our Online Parenting Guide. Also, please regard the included Teen Internet Use Agreement, which provides basic rules to have your teen agree to follow before you authorize Internet time.

    

   In addition, you should know that we at Flip are committed to safety, have a dedicated moderation staff, and have partnered with two prominent safety organizations: the National Center for Missing and Exploited Children and Wired Safety  as online safety resources.

    

   The NetSmartz Workshop, a partnership of NCMEC and Boys and Girls Club of America, is a free, interactive, and educational resource that helps teach teens how to be safer online and offline. Check out their real-life stories, activities, and online games at NetSmartz.org. If you feel that you (or your child) has been victimized online, report it to NCMEC's CyberTipline or call 1-800-843-5678.

    

   Another sensational partner,Wired Safety, the world's largest Internet and safety group, has personally prepared the comprehensive  Online Parenting Guide  which includes a Teen Internet Use Agreement for Flip users.

    

   In addition, we have also created some additional safety and education pages located here: Online Safety Page.

    

9. My copyrighted work is on Flip. What should I do?

   We value the intellectual property rights of others. If you feel that your work has been copied in any way that constitutes copyright infringement, or if you seen any infringing material on Flip, please email flip at copyright@Flip.com.  

10. I am a member of law enforcement. Who can I contact?

    Please contact us at lawenforcement@flip.com. Thank you.

11. Something is not working properly. What should I do?

    Grrr … sorry about that! You can check out the Help Message Board  to see if it's something that other members are talking about and may have a fix for. If not, please complete the Contact Us  form to detail the problem, and we'll get on it!

     

12. Do you still have a question?

    If you have a question about reporting problems that are not addressed above, please Contact Us.